Technical Support

    Have questions about your Winston equipment or need to locate a service agent? 
    Contact Winston’s Customer Care Team or contact your in-country distributor.

    Call Us

    1.800.234.5286 or 1.502.495.5400

    Email Us

    customercare@winstonind.com

    Register your Winston Equipment
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    Service Videos

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    CVap Service Videos
    Youtube-Collectramatic-300x200
    Collectramatic Service Videos
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    Startup Videos

    Helpful Information

    Find your Owner’s Manual

    Or you can find owner’s manuals on our product pages.

    Find your spec sheet

    Or you can find spec sheets on our product pages.

    Arabic CAC Owner’s Manual  |  Arabic CHV/RTV Owner’s Manual  |  Arabic Fryers Owner’s Manual  |  Arabic HA Series Owner’s Manual  |  Arabic Lift Assist Owner’s Manual  |  French HA Series Owner’s Manual  |  Portuguese HA Series Owner’s Manual  |  Portuguese CAT Series Owner’s Manual  |  Russian Fryers Owner’s Manual  |  Russian HA Series Owner’s Manual  |  Russian HBB Series Owner’s Manual

    Limited Warranty (excluding gaskets, lamps, hoses, power cords, glass panels, fryer baskets, batteries, and evaporators). Warranty disclaimer for failure to clean. WINSTON EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY. Ask us for a complete warranty disclosure or go to: Warranty Details.

    Extended, limited warranties are available and must be purchased while the equipment is still under warranty. Up to two additional years beyond the one-year standard warranty period may be purchased for a maximum of three years. Extended warranties are covered under the terms of the Warranty Agreement. Purchase extended warranties at the time of the initial equipment order for a savings of 25%.

      Have questions about your Winston equipment or need to locate a service agent? Contact Winston’s Customer Care Team:
      (p) 1.800.234.5286 or +1.502.495.5400
      (e) customercare@winstonind.com
      OR contact your in-country distributor.

      Warranty Registration

      Click here to register your Winston equipment.

      Service Videos

      Youtube-CVap                                     Youtube-Grey                                    Youtube-Collectramatic

       CVap Service Videos                 Startup Videos                    Collectramatic Service Videos

      Technical Links

      Firmware Updates

      Factory Presets

      CVap Owner’s Manuals

      HA Series Holding Cabinets         HC4009 Holding Cabinet         HBB Series Holding Drawers         HBK Holding Drawers
      HBL Holding Drawers         UHB Holding Bins         CAC Cook and Holds         CA85 Cook and Holds
      CAT Retherm Ovens

      Collectramatic Owner’s Manuals

      Collectramatic Fryers         F552A Shortening Filter         F662A Shortening Filter         F662T Transport Filter

      Translated Documents


      Arabic CAC Owner’s Manual         Arabic Fryers Owner’s Manual         Arabic HA Series Owner’s Manual         Arabic Lift Assist Owner’s Manual            French HA Series Owner’s Manual            Portuguese HA Series Owner’s Manual            Portuguese CAT Series Owner’s Manual
      Russian Fryers Owner’s Manual         Russian HA Series Owner’s Manual        Russian HBB Series Owner’s Manual

      Limited Warranty

      Limited Warranty (excluding gaskets, lamps, hoses, power cords, glass panels, fryer baskets, batteries, and evaporators). Warranty disclaimer for failure to clean. WINSTON EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY. Ask us for a complete warranty disclosure or go to: Warranty Details.

      Extended Warranties:

      Extended, limited warranties are available and must be purchased while the equipment is still under warranty. Up to two additional years beyond the one-year standard warranty period may be purchased for a maximum of three years. Extended warranties are covered under the terms of the Zap Warranty Agreement. Purchase extended warranties at the time of the initial equipment order for a savings of 25%.